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HealthWallet Help & FAQ

Getting started

How do I create an account?

Install HealthWallet from Google Play, open it and follow the sign-up steps on the first screen.

How do I back up or sync my data?

Use the backup/sync option in the app settings. Contact us if something doesn't sync.

Billing (Google Play)

How do I cancel my subscription?

Open the Play Store → tap your profile → Payments & subscriptions → Subscriptions → HealthWallet → Cancel. You keep access until the end of the paid period.

How do I get a refund?

Purchases are billed by Google Play, so we can't issue refunds directly. Go to play.google.com/store/account → Order history → Request a refund, or contact Google Play support.

I was charged after cancelling

Google Play bills until the end of the current period. Check Payments & subscriptions in the Play Store; if it still looks wrong, email us.

Privacy & data

Is my health data private?

Yes. See our privacy policy and the Data safety section on our Google Play listing. Never send health data in a public review.

How do I delete my account and data?

Use the delete-account option in the app settings, or email hello@mosaiclab.net with subject [HealthWallet] Delete account. We complete deletion within 30 days.

Troubleshooting

The app crashes or won't open

Update the app from Google Play, restart your phone, then reinstall if needed. If it still fails, email us your phone model, Android version and app version (Settings → About).

Still need help?

Email hello@mosaiclab.net and start the subject with [HealthWallet]. Include your phone model, OS version, app version and the steps to reproduce.